What This Policy Covers
Personally Identifiable Information (PII) is any information that is directly associated with, or could be used to identify, a specific person or entity. PII specifically does not include information that is “aggregate information”, meaning data that we collect about a group or category of users that cannot be individualized.
What Information We Collect
Information you give to us
We collect information you provide to us directly, such as information submitted to us via our website, directly to our employees or agents or in writing to us in the course of purchasing and/or using our services. Such information includes your name, address, telephone numbers, email addresses and billing information (such as credit card numbers or bank account information).
Information we collect automatically
In the course of providing services to you, we collect certain information automatically whenever you interact with us, including when your telephones or network equipment interact with us. This information includes the collection of your IP address and browser information when visiting our website, as well as data about any communications services we provide to you, as well as your use of said services, such as call accounting information and information about the devices connected to our services.
Information from other sources
From time to time, we may obtain information, including Personally Identifiable Information, about you from third party sources. This information may include credit history and reporting information.
What We Do With Your Information
We use Personally Identifiable Information we collect internally in order to provide our services to you, as well as to continue to improve and evolve the quality and types of services we offer to you. We use this information:
- To complete any orders for products and services you place with us.
- To bill you for these products and services.
- To provide support and assistance to you in conjunction with these products and services.
- To recommend and inform you of products and services that may suit your specific needs and requirements.
With your consent, we may also use Personally Identifiable Information to offer promotions and other marketing related information that we think will be of interest to you. You can withdraw your consent to receiving these types of communications at any time in your customer portal.
We strictly control employee and contractor access to Personally Identifiable Information to only those who have a legitimate business reason for access.
Who We May Share Your Information With
We specifically do not sell any Personally Identifiable Information including, but not limited to, customer lists to any third party.
We may disclose your Personally Identifiable Information if you give us your consent to that disclose in advance either verbally, in writing or via the use of our website.
We may share your Personally Identifiable Information with unaffiliated third parties only to the extent that is necessary to provide any product or service you have requested. This includes sharing information with any service providers or vendors who perform functions or provide services on our behalf. When we share your information for these purposes, we require that such third parties maintain the strict confidentiality of the information that is shared with them.
We may also disclose your Personally Identifiable Information without your consent when we believe that such disclosure is reasonably necessary for any of the following purposes:
- In response to being compelled by the law to provide information (such as a subpoena or court order from a court having jurisdiction over us);
- Bill or charge for any products or services we provide to you;
- Collect any past due amounts for products or services provided to you, including reporting any such past due amounts to one or more credit reporting agencies;
- To protect our rights or to enforce any obligation that we may have.
We may disclose Personally Identifiable Information as part of any merger, acquisition or sale of company assets.
In the event that you place any call to an emergency service (such as 911), we may disclose Personally Identifiable Information, including any location or positioning information we may have, to a public safety answering point (PSAP), emergency dispatch operator or any other emergency service (such as the fire department, police service or ambulance service).
Customer Proprietary Network Information (CPNI)
Customer Proprietary Network Information (CPNI) is information that we and other communications carriers obtain in the course of providing telecommunications services to you. CPNI includes the type of services you have with us, when and how you use them and the billing information that releates to those services, including calling details.
Your telephone number, name and address are not considered CPNI.
From time to time, we use your CPNI internally and with our affiliates and authorized agents in order to offer you additional products and services that may fit your needs. We do not share your CPNI with any third parties except as required for legal or regulatory reasons or with your specific authorization.
We have an obligation under Federal law to strictly maintain the confidentiality of your CPNI and this is an obligation we take very seriously.
If you do not wish for us to access your CPNI for our internal marketing purposes, you can contact us at any time to change your preference. Your decision to permit or restrict our access to your CPNI for marketing purposes will not affect the provision of any products or services to which you currently subscribe.
Storage of Sensitive Data
All Personally Identifiable Information stored by us is stored on our secure servers located behind firewalls and other security measures. Employees have access to only that information that is required to perform their job. All data is stored in the United States.
To protect your Personally Identifiable Information, including Customer Proprietary Network Information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We protect your Personally Identifiable Information during transmission to and from our website by using Secure Socket Layer (SSL) technology. When moving or exchanging any Personally Identifiable Information, we use industry accepted best practices for the secure transmission and storage of that information.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail to:
Privacy Compliance Officer
690 S Highway 89, Suite 200
PO Box 9149
Jackson, WY 83002