Billing & Refund Policy

Billing of Services

All applicable setup charges, service plan charges and other types of monthly recurring charges, as well as fees for support and consulting services are billed in full in advance.  Charges for termination, international and out of area calling, return fees, number porting charges and other “per-use” fees and charges, if any, are billed in arrears.

Upon termination of your account for any reason, all unused or remaining periods/months of any service plans, as well as any credits, shall expire in their entirety on the termination date.  No refund, transfer or proration shall be made of any remaining periods/months of any service plan or any credits.

Payments

You must provide us with a payment method acceptable to us, such as a valid credit card or bank account, and authorize us to debit all amounts billed to your account.  You agree that any such authorization will remain in force even after termination of your account or your termination of your authorization to use the payment method for a period of thirty (30) days following such termination.

You agree to notify us of any changes to your payment method, such as a change of credit card number, expiry date or bank account number.  In the event that we are unable to debit your payment method for any reason, we will use reasonable endeavors to contact you and advise you of the problem.  Not withstanding the foregoing, we reserve the right to limit, suspend or disconnect your services in the event that we are unable to obtain payment for your account.

If we are unable to debit your payment method for any reason, you specifically authorize us to continue to attempt to debit the payment method you have provided.

Overdue Accounts

You agree to pay us interest at the lesser rate of (a) 20% per annum or (b) the highest rate allowed by law for any amounts unpaid as of the due date.  Acceptance of any late or partial payment (even if marked “Paid in Full”) shall not waive any of our remedies or rights to collect the full amount due.

Chargebacks & Returned Payments

We may assess an additional fee of the lesser of (a) fifty dollars ($50) or (b) the highest amount allowed by law for any credit card chargeback or check returned for any reason.

Disputes

You must dispute any charges for products or services we provide to you in writing to us within thirty (30) days of the date of the charge.  You must provide a written statement that explains in reasonable detail your reasons for disputing the charge within such time period.  You hereby irrevocably waive any objection and further recourse with regard to such charges.  Written disputes must be sent by email to [email protected].

Equipment Returns

Equipment, including telephones and networking equipment, purchased from us may be returned for refund or exchange under certain circumstances.  You are responsible for all return shipping charges for any hardware returned to us for any reason, including equipment returned under warranty.

If you cancel all of your services with us within the first thirty (30) days of establishing an account with us and you purchased equipment from us in conjunction with the establishment of the services, you may (a) keep the equipment and pay the list price minus the actual price paid for the equipment, excluding taxes, or (b) return the equipment and receive a full refund.  No returns are accepted after thirty (30) days from the date of purchase of the hardware.

Most equipment we sell is sold with a warranty from the manufacturer.  Within the first thirty (30) days, we will replace or refund, at your election, any equipment sold to you by us that is defective subject to these terms.  For warranty support and repairs after thirty (30) days, any return is subject to the manufacturer’s final acceptance and warranty terms and conditions.  Some equipment must be returned directly to the manufacturer for warranty claims.

The following terms apply to all equipment returns:

  • You must pay all return shipping and handling charges.  If you are outside the continental United States, you must also pay any duties, taxes, brokerage fees or disbursements, as well as the return shipping of the replacement equipment.
  • You must obtain a Return Materials Authorization (RMA) from us by contacting us at (605) 301-4300 or by submitting a support ticket in your customer portal.  We must receive the equipment within 14 days from the date of issue of the RMA.  Returns received outside this time will be refused and returned to you at your expense.
  • The equipment returned must be fully functional, in original condition and include the original manufacturer’s packaging, all accessories, components, manuals, warranty cards and all other material shipped with the equipment.  We may refuse your return, or assess a fee at our sole discretion for any missing or damaged equipment, parts, packaging or accessories.

Additionally, we will always accept returns where we have a statutory obligation to do so, over and above the policy outlined above. Where this return policy restricts your rights contrary to law, the portions of the policy which do not do so shall stand in their entirety.